{"id":28,"date":"2025-05-12T04:28:40","date_gmt":"2025-05-12T04:28:40","guid":{"rendered":"https:\/\/danwebsite.gunwebsystems.au\/site\/?page_id=28"},"modified":"2025-05-12T07:54:13","modified_gmt":"2025-05-12T07:54:13","slug":"diagnostic","status":"publish","type":"page","link":"https:\/\/danwebsite.gunwebsystems.au\/site\/diagnostic\/","title":{"rendered":"Diagnostic"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"wizard\"><!-- [et_pb_line_break_holder] -->  <!-- Step 1 --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"step1\" class=\"step\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>What issue are you facing?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step2a', 'step1')\">My website is down<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step2b', 'step1')\">I can&#8217;t log in<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step2c', 'step1')\">My content isn&#8217;t updating<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step2d', 'step1')\">Something else<\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\u00a0<!-- Diagnostic Step: Choose the issue type --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Are you seeing an error or just a blank screen?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_checkInternet', 'step2a'); logStep('User selected: Blank screen')\">Blank screen<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_errorIntro', 'step2a'); logStep('User selected: Error message')\">Error message<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecuredIntro', 'step2a'); logStep('User selected: Unsecured site warning')\">Unsecured site<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a')\">None of these<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step1', 'step2a')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- BLANK SCREEN FLOW --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_checkInternet\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Step 1: Are you connected to the internet?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_refresh', 'step2a_checkInternet'); logStep('Checked internet connection')\">Yes<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_checkInternet'); logStep('Uncertain about internet connection')\">Not sure<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a', 'step2a_checkInternet')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_refresh\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Step 2: Try refreshing the page (F5 or \u27f3).<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_otherBrowser', 'step2a_refresh'); logStep('User refreshed the page')\">Done<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_checkInternet', 'step2a_refresh')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_otherBrowser\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Step 3: Open your site in another browser (e.g. Chrome, Firefox).<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_clearCache', 'step2a_otherBrowser'); logStep('Tried in another browser, it worked')\">It works in another browser<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_stillBlank', 'step2a_otherBrowser'); logStep('Tried another browser, still blank screen')\">Still blank in other browser<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_refresh', 'step2a_otherBrowser')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_clearCache\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>\u2705 The issue is browser-specific. Please clear the cache in your main browser.<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <pee>Go to browser settings > Clear cache, then try again.<\/pee><!-- [et_pb_line_break_holder] -->  <button onclick=\"showResult('Issue resolved by clearing cache in main browser.')\">I cleared the cache<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_otherBrowser', 'step2a_clearCache')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_stillBlank\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Still seeing a blank screen in another browser?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_stillBlank'); logStep('Still blank screen in all browsers')\">Yes<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"showResult('There may be a plugin or server error. Please copy any error message and contact support.')\">Now shows an error<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_otherBrowser', 'step2a_stillBlank')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- ERROR MESSAGE FLOW --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_errorIntro\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Please type the error message you are seeing:<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <input type=\"text\" id=\"userErrorMessage\" placeholder=\"e.g., 403 Forbidden\" oninput=\"logStep('User entered error message: ' + this.value)\"><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_browser', 'step2a_errorIntro')\">Next<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a', 'step2a_errorIntro')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_error_browser\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Have you tried a different browser?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_connection', 'step2a_error_browser'); logStep('Tried different browser for error issue')\">Yes<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_connection', 'step2a_error_browser'); logStep('Did NOT try different browser')\">No<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_errorIntro', 'step2a_error_browser')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_error_connection\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>What type of internet are you using?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_device', 'step2a_error_connection'); logStep('Using Home Internet')\">Home internet<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_device', 'step2a_error_connection'); logStep('Using Mobile Data')\">Mobile data<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_browser', 'step2a_error_connection')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_error_device\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>What device are you using?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_error_device'); logStep('Using desktop\/laptop')\">Desktop\/Laptop<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_error_device'); logStep('Using mobile phone or tablet')\">Mobile\/Tablet<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_error_connection', 'step2a_error_device')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- UNSECURED SITE FLOW --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_unsecuredIntro\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Are you seeing a message that the site is not secure (HTTPS error)?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"logStep('User confirmed: seeing unsecured warning'); goToStep('step2a_unsecured_browser', 'step2a_unsecuredIntro')\">Yes<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"logStep('User said no unsecured warning'); goToStep('step2a_unsecured_browser', 'step2a_unsecuredIntro')\">No<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a', 'step2a_unsecuredIntro')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_unsecured_browser\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Have you tried a different browser?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_connection', 'step2a_unsecured_browser'); logStep('Tried different browser for unsecured issue')\">Yes<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_connection', 'step2a_unsecured_browser'); logStep('Did NOT try different browser for unsecured')\">No<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecuredIntro', 'step2a_unsecured_browser')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_unsecured_connection\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>What type of internet are you using?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_device', 'step2a_unsecured_connection'); logStep('Using Home Internet')\">Home internet<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_device', 'step2a_unsecured_connection'); logStep('Using Mobile Data')\">Mobile data<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_browser', 'step2a_unsecured_connection')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"step2a_unsecured_device\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>What device are you using?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_unsecured_device'); logStep('Using desktop\/laptop')\">Desktop\/Laptop<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('support', 'step2a_unsecured_device'); logStep('Using mobile phone or tablet')\">Mobile\/Tablet<\/button><!-- [et_pb_line_break_holder] -->  <button onclick=\"goToStep('step2a_unsecured_connection', 'step2a_unsecured_device')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->\u00a0\u00a0<!-- [et_pb_line_break_holder] -->  <!-- Step 2b --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"step2b\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>Are you getting a login error?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <button onclick=\"showResult('Use the \u201cLost your password?\u201d link to reset your credentials.')\">Yes<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"showResult('Try clearing your browser cache or using a different browser.')\">No<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step1', 'step2b')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('support', 'step2b')\">Still can\u2019t log in<\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- Step 2c --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"step2c\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>Are you using a cache plugin or CDN?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <button onclick=\"showResult('Clear all cache and CDN layers, then refresh the page.')\">Yes<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"showResult('Try a hard refresh (Ctrl+F5) or clear browser cache.')\">No<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step1', 'step2c')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('support', 'step2c')\">Still not working<\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- Step 2d --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"step2d\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>We&#8217;re here to help. Would you like to describe the issue?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('support', 'step2d')\">Yes, contact support<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('step1', 'step2d')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- Result --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"result\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>Suggested Solution:<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <pee id=\"result-text\"><\/pee><!-- [et_pb_line_break_holder] -->    <button onclick=\"restartWizard()\">Start Over<\/button><!-- [et_pb_line_break_holder] -->    <button onclick=\"goToStep('support', 'result')\">Still Need Help<\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- Support Contact Form --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"support\" class=\"step\" style=\"display:none;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h3>Still need help?<\/h3>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Please describe your issue below and our support team will get back to you.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<form id=\"supportForm\"><!-- [et_pb_line_break_holder] -->      <label>Your Name:<\/label><!-- [et_pb_line_break_holder] -->      <input type=\"text\" name=\"name\" required><!-- [et_pb_line_break_holder] -->      <label>Your Email:<\/label><!-- [et_pb_line_break_holder] -->      <input type=\"email\" name=\"email\" required><!-- [et_pb_line_break_holder] -->      <label>Your Message:<\/label><!-- [et_pb_line_break_holder] -->      <textarea name=\"message\" rows=\"4\" required><\/textarea><!-- [et_pb_line_break_holder] -->      <button type=\"submit\">Submit Support Request<\/button><!-- [et_pb_line_break_holder] -->      <button type=\"button\" onclick=\"goToStep(previousStep, 'support')\">\u2b05 Back<\/button><!-- [et_pb_line_break_holder] -->    <\/form>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div id=\"supportResponse\" style=\"margin-top:15px;\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  #wizard {<!-- [et_pb_line_break_holder] -->    max-width: 600px;<!-- [et_pb_line_break_holder] -->    margin: auto;<!-- [et_pb_line_break_holder] -->    padding: 20px;<!-- [et_pb_line_break_holder] -->    font-family: sans-serif;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .step {<!-- [et_pb_line_break_holder] -->    margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  button {<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->    margin: 10px 0;<!-- [et_pb_line_break_holder] -->    padding: 12px;<!-- [et_pb_line_break_holder] -->    font-size: 16px;<!-- [et_pb_line_break_holder] -->    width: 100%;<!-- [et_pb_line_break_holder] -->    background-color: #34b7f1;<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    border: none;<!-- [et_pb_line_break_holder] -->    border-radius: 5px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  button:hover {<!-- [et_pb_line_break_holder] -->    background-color: #2499cb;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  input, textarea {<!-- [et_pb_line_break_holder] -->    width: 100%;<!-- [et_pb_line_break_holder] -->    padding: 10px;<!-- [et_pb_line_break_holder] -->    margin-top: 6px;<!-- [et_pb_line_break_holder] -->    margin-bottom: 16px;<!-- [et_pb_line_break_holder] -->    border-radius: 5px;<!-- [et_pb_line_break_holder] -->    border: 1px solid #ccc;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->let previousStep = 'step1';<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->function goToStep(next, current) {<!-- [et_pb_line_break_holder] -->  previousStep = current;<!-- [et_pb_line_break_holder] -->  document.querySelectorAll('.step').forEach(el => el.style.display = 'none');<!-- [et_pb_line_break_holder] -->  document.getElementById(next).style.display = 'block';<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->function showResult(message) {<!-- [et_pb_line_break_holder] -->  previousStep = 'result';<!-- [et_pb_line_break_holder] -->  document.querySelectorAll('.step').forEach(el => el.style.display = 'none');<!-- [et_pb_line_break_holder] -->  document.getElementById('result-text').textContent = message;<!-- [et_pb_line_break_holder] -->  document.getElementById('result').style.display = 'block';<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->function restartWizard() {<!-- [et_pb_line_break_holder] -->  document.querySelectorAll('.step').forEach(el => el.style.display = 'none');<!-- [et_pb_line_break_holder] -->  document.getElementById('step1').style.display = 'block';<!-- [et_pb_line_break_holder] -->  previousStep = 'step1';<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->document.addEventListener(\"DOMContentLoaded\", () => {<!-- [et_pb_line_break_holder] -->  const form = document.getElementById(\"supportForm\");<!-- [et_pb_line_break_holder] -->  if (form) {<!-- [et_pb_line_break_holder] -->    form.addEventListener(\"submit\", function(e) {<!-- [et_pb_line_break_holder] -->      e.preventDefault();<!-- [et_pb_line_break_holder] -->      const formData = new FormData(form);<!-- [et_pb_line_break_holder] -->      fetch(\"\/wp-admin\/admin-ajax.php\", {<!-- [et_pb_line_break_holder] -->        method: \"POST\",<!-- [et_pb_line_break_holder] -->        body: new URLSearchParams({<!-- [et_pb_line_break_holder] -->          action: \"send_support_form\",<!-- [et_pb_line_break_holder] -->          name: formData.get(\"name\"),<!-- [et_pb_line_break_holder] -->          email: formData.get(\"email\"),<!-- [et_pb_line_break_holder] -->          message: formData.get(\"message\"),<!-- [et_pb_line_break_holder] -->        }),<!-- [et_pb_line_break_holder] -->      })<!-- [et_pb_line_break_holder] -->      .then(res => res.text())<!-- [et_pb_line_break_holder] -->      .then(response => {<!-- [et_pb_line_break_holder] -->        document.getElementById(\"supportResponse\").innerHTML = \"\u2705 Support request sent. 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